The goal of this consultation was to better understand the difficulties experienced in the disability benefit application process. We asked respondents a number of questions to get information on:
• how they applied for disability benefits (e.g. online vs. paper, did they have help) and why;
• what the experience was like (e.g. what did they find the most difficult/frustrating, did they understand the process and next steps); and
• how satisfied they were with the communication about the process.
We advertised this consultation using our stakeholder outreach list, My VAC Account, Salute! (our monthly newsletter) and social media. Our target audiences were Veterans (CAF and RCMP), transitioning Veterans (CAF and RCMP), family members and those who help Veterans fill out disability benefit applications. We asked about language preference, gender identity, age, and region, to determine diversity among respondents.