You Said

We heard from a wide range of people who receive treatment benefits using their VAC, RCMP or CAF-issued Health Care Identification Card, with 211 completed responses – 189 English and 22 French. You provided us with excellent feedback on what works well for you and what could be improved in the health benefits authorization and reimbursement processes. Themes included focusing more on digital methods for communication and claims processing, simplifying processes for claims reimbursements, and providing increased clarity on eligibility requirements and treatment options.

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