We Will

Your feedback is valuable and will be used to help us improve the clarity of the information you receive. We will conduct plain language reviews, add more instruction-based messaging, and ensure user testing before we release updated communication products for the next FHCPS contract. This will improve the information you receive with your VAC healthcare card, see from us online, and get in the treatment benefit package (including your welcome letter, VAC healthcare card, and booklet).

We wish to thank all those who participated in providing feedback. We look forward to your participation in future consultations.