What is the process for these consultations and how can I participate?

    You can join upcoming consultations on our consultation platform, Let’s Talk Veterans.

    Let’s Talk Veterans is an online consultation and engagement platform that gives Canadians, Veterans and their families the opportunity to provide direct feedback to Veterans Affairs Canada.

    Why is VAC consulting on the application process for disability benefits?

    We are trying to find issues with the application process and ultimately improve it to reduce wait times.

    How are consultations valuable to Veterans?

    These consultations are an opportunity for you to weigh in on our processes and tell us where the problems are, from your perspective. By providing your input, you will help us identify and remove barriers to the application process.

    Who is participating in this current round of consultations?

    This consultation is open to Veterans, former members of the RCMP, still-serving and releasing CAF members, family members, and others who support the application process. Supporters of the application process include family members, friends, members of The Royal Canadian Legion, and anyone else who helps Veterans apply for disability benefits.

    Will the consultation include people who were involved in reassessments and departmental reviews of applications?

    No, the Application Process Consultation will not include reassessments or departmental reviews.

    Are consultations part of the Department’s wait times strategy?

    Yes, consultations are a part of our wait times strategy. The information we receive from these consultations supports initiatives to reduce wait times and related issues.

    Why are you consulting instead of providing more resources to address wait times?

    We are doing both.


    Since 2018, more than 500 employees have been hired to work directly on reducing wait times. We know that hiring new employees and improving our processes will result in reducing wait times for disability benefit applications. This is why improving our processes (including the application process) and hiring more staff are equally important aspects of our wait times plan.

    How will the information gathered by Let’s Talk Veterans be used?

    Feedback gathered through Let’s Talk Veterans will be used to inform department policy and guide decisions. A report on the results of each consultation will be available to the public through the Let’s Talk Veterans website as well as a record of the actions taken as a result of guidance Canadians provided.

    How will Veterans, their families, advocates and stakeholders find out about the consultations available on Let’s Talk Veterans?

    VAC will promote these consultations through various outreach and communications platforms to ensure the broadest and most diverse number of voices are participating in all planned consultations.