What is the process for the consultations on accessibility and how can I participate?

    You can join upcoming consultations on our consultation platform, Let’s Talk Veterans. 

    Let’s Talk Veterans is an online consultation and engagement platform that gives Canadians, Veterans and their families the opportunity to provide direct feedback to VAC.


    You can also respond to these questions by:

    1. Mailing the consultation questionnaire (pdf) to 

    Chief Financial Officer and Corporate Services Branch

    Veterans Affairs Canada

    PO Box 7700

    Charlottetown PE C1A 8M9

    Attn: Accessibility Program Readiness Team

    2. Phone at 1-866-522-2122



    Why are Veterans Affairs Canada and the Veterans Review and Appeal Board doing a consultation on accessibility?

    The Accessible Canada Act and the Accessibility Strategy for the Public Service of Canada require that persons with disabilities be consulted when identifying accessibility barriers and in any planning for how to prevent and remove them. 

    We are doing this consultation to make VAC and VRAB more accessible by hearing directly from those who may be impacted by these barriers. 


    How are consultations valuable to Veterans?

    These consultations are an opportunity for you to weigh in on possible accessibility barriers at VAC or VRAB from your perspective. By providing your input, you will help us work to remove and prevent accessibility barriers.

    How is this consultation funded?

    The consultation on accessibility is using existing funding.

    Who can participate in the consultation on accessibility?

    This consultation is open to Veterans, their families members and other Canadians who wish to identify accessibility barriers at VAC and/or VRAB, and possible actions to prevent and remove them.

    How will the information gathered from the consultation be used?

    Feedback gathered from the consultation will be used to identify accessibility barriers within VAC and VRAB directly from those who may be impacted. We will also use your suggestions on possible actions to prevent and remove these barriers. 

    These barriers may be:

    •    Physical and/or architectural

    •    Technological 

    •    Information and communications

    •    Attitudinal

    •    Systemic

    A report on the results of the consultation will be available to the public through the Let’s Talk Veterans website in 2022.


    How will Veterans, their families and other consultation participants find out about this and other consultations available on Let’s Talk Veterans?

    These consultation will be promoted through various outreach and communications platforms to ensure the broadest and most diverse number of voices are participating in all planned consultations.

    How will you ensure my privacy is protected during the consultation process?

    We take your privacy seriously. Participation in this consultation is voluntary and the privacy of participants is protected. For online consultations, participants are encouraged to use a screen name that is not similar to their own, and to avoid sharing any personal details that could allow them to be identified. If you choose to volunteer to participate in a consultation, you are protected by Canada’s privacy laws. The findings included in final reports are anonymous.